Merchant Support Desk
Let's talk about your shop
Whether you manage a corner grocery, specialty boutique, or growing local retail chain, our team helps configure a stock workflow tailored to your daily sales rhythm.
Let’s Talk About Your Shop
Fill out this quick brief and our shop specialist will reach out with actionable answers.
Operational Hours
Counter Open
Monday – Friday8:00 AM – 6:00 PM EST
Saturday9:00 AM – 2:00 PM EST
SundayEmergency In-App Support
Direct Contact Channels
Our Service Promise
We treat every retail inquiry with the speed and attention required to keep physical counters moving without interruption.
Under 2-Hour Response: During standard market operating hours
1-on-1 Setup Session: Free personalized stock migration walkthrough
No Obligation Trial: Try all inventory tools without credit card lock-in
Clear Answers for Merchants
Frequently asked questions
Everything you need to know about switching your shop to StockMate, setting up hardware, and keeping your daily sales accurate.
Your shop data is protected with bank-grade 256-bit SSL encryption both in transit and at rest. We run automated daily cloud backups so your stock counts, revenue history, and customer records remain secure, private, and accessible whenever you open your dashboard.
Have a specific question about your store setup?
Our support team is ready to review your workflow and hardware requirements.